Connected Guest Technology

Connected technology that guests rely on, delivered and integrated as one.

PMS integrated guest Wi-Fi, IPTV, casting and streaming integration, guest app, mobile key and the systems behind them, with premium support.

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At a glance

We're specialists in delivering the complete guest-facing and back-of-house technology that's required to operate your hotel.

Managed networks and Wi-Fi, interactive IPTV and casting, streaming platforms including Netflix, native and web-based guest apps, mobile kiosk check in, digital keys, in-room controls, digital signage and remote content management are all supplied.

Plus, we intergrate whatever technology we provide into your PMS, and provide premium support tailored to your requirements.

The HiiLIFE difference

We deliver all guest and back-office technology, integrated where possible.

When the hospitality TVs, network, guest app and door locks come from one team, a fault that affects different systems is simpler to solve, and your guest experience looks and feels like your brand in every room.

That same team keeps it current as your brand standards and guest expectations change, with monitoring around the clock.

What we deliver

01

Managed networks and cloud-managed guest WiFi.

03

Guest web app and native app: digital dining, online check-in, mobile key, in-app payments and chat.

05

In-room control of lighting, temperature and blinds.

07

Voice and cloud PBX.

09

PMS, POS and door-lock integration.

02

Interactive IPTV with casting (Google Cast & AirPlay), streaming services (Netflix, Amazon Prime, Disney+ and more), on hospitality IPTV systems.

04

Self-service and kiosk check-in with instant key collection.

06

Digital signage and wayfinding.

08

CCTV and access control.

10

Infrastructure delivery including coax or IP network.

Technical detail & specifications

TV distribution across IPTV over Cat6/Cat7 LAN, RF over coax, and integrated reception systems, with on-premise headend and content management.
Cloud-managed WiFi with proactive monitoring, automated event SSIDs and VLANs, on a Ruckus One controller.
Digital key over Bluetooth (BLE), integrated with major smart-lock vendors.
Guest app as web / PWA and native iOS and Android, with PMS integration for messaging, billing and express checkout.
Casting via Google Cast and AirPlay on hospitality-enabled displays (AirPlay requires PMS integration; some platforms are app-limited).
Integration across PMS (including Opera Cloud via OHIP), POS, room control and door locks.
Digital signage over IP, compatible with commercial Samsung and LG displays, with no external player.