Support and monitoring that keep upport and monitoring that keeps every system running after handover.
Proactive monitoring, planned and reactive maintenance, and a technical helpdesk across the technology we install, under one contract and one SLA.
At a glance
Ongoing support across every system we deliver: monitoring, remote and on-site engineering, a technical helpdesk, asset tracking and warranty management, under one service level agreement.
We also support systems outside of a service level agreement, so if something goes wrong and urgent help is needed, we can get an engineer to you quickly.
The HiiLIFE difference
We support the systems we’ve designed and delivered, and we can take on systems installed by other suppliers too, starting with a health check of what you have. If something fails, you make one call to us instead of working out which supplier to chase.
What we deliver
Proactive monitoring and remote network management.
Technical emergency, fault finding and fixing conducted on an adhoc basis.
Reactive support to a defined service level.
Display and equipment warranty management.
Planned preventive maintenance.
Technical helpdesk.
On-site engineer support across the UK.
Software and subscription management handled.
Technical detail & specifications
Remote monitoring with real-time alerting and proactive maintenance.- Defined response and resolution service levels by priority.
- On-site engineering coverage across the UK and Ireland.
HiiLIFE specialist solutions
HVAC
Specialists in designing energy efficient hot-water, ventilation, heating and cooling systems that integrate into your building.
Explore SolutionDigital Appliances
Digital appliances sourced and installed in collaboration with your KFM.
Explore SolutionConnected Guest Technology
Specialists in hospitality technology. From TVs & IP networks to casting, streaming and much more.
Explore SolutionReady to stop managing four suppliers and switch to one?
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