Hotels - Connected Guest Technology

Hospitality TV and guest technology, delivered through specialist hardware and software.

HiiLIFE brings together guest facing technology and back-of-house operations. We supply and integrate the software and hardware needed to make your hotel run.

Challenge

Your existing hotel infrastructure shapes the guest experience you can deliver. We start there and build up.

Start from what is installed

Coax sends TV one way. Adding IP lets information flow both ways, which interactive guest services need. We survey your site and deliver the route that fits it, including IP over coax.

Open up more for guests

An IP network makes room key integration, digital check-in and the guest app possible. We specify the network to carry the experience you want.

Independent advice first

We ask what you want guests to have and what is in place now, then recommend what can be delivered.

TECHNICAL PARTNERS

We engineer with market-leading equipment brands.

Solutions Overview

What we deliver within Connected Guest Technology

High-density guest WiFi and managed networks

High-density guest WiFi and a managed network, designed for full occupancy.

Access control connected to the guest app

Access control integrated with the guest app and front desk.

In-room lighting, climate and blind controls

In-room controls for lighting, climate and blinds, integrated with HVAC.

In-room casting and streaming

Casting via Google Cast and Apple AirPlay, plus streaming platform integration across hospitality IPTVs.

Guest app and property management integration

Guest app and integrations with the property management system, to the operator’s requirements.

Kiosk check-in and key-collection.

Guests check in at a kiosk and collect their room key in seconds.

The HiiLIFE Process

Here is how we support global hotel brands and franchises.

Specify

We survey every room and the site infrastructure before installation starts: TV models, mounts, cabling, coax or IP, head-end. You get a room-by-room plan and a project manager who owns it from the first meeting.

Install & Integrate

A senior engineer leads a directly employed, DBS-checked team on site. Daily reports and quality audits keep it on plan, and our project manager links you to the manufacturer and the software providers.

Commission

We commission each room and the head-end against a checklist, and photograph the result. You get the config files, test certificates, warranty documents and a trained team, so the system doesn’t live only in an engineer’s head.

Support & Aftercare

12 months of phone and remote support are included, and one service desk logs faults and handles warranty claims for you. Add an SLA with out-of-hours cover or a managed content service, or call us as and when.

Case Studies

Proven across complex environments.

PBSAPBSASouthwark

Avonmouth Street, SouthwarkAvonmouth Street, Southwark

Carrier heat pumps and bespoke hot water cylinders deliver hot water for all apartments, with 360 kW LTHW and 2 × 3000 L buffer vessels.

Read Case Study 226 Bedrooms
Commercial · HotelCommercial · HotelSilverstone

Escapade, SilverstoneEscapade, Silverstone

Samsung VRF heat pumps and heat pumps support bedrooms, reception, gym and meeting rooms, with 150 kW cooling and 300 kW hot water.

Read Case Study 150 kW Cooling
PBSAPBSAGuildford

Guilden Village, GuildfordGuilden Village, Guildford

Samsung VRF air conditioning and hot-water heat pumps serve 533 bedrooms, with 900 kW space heating/cooling and 235 kW DHW.

Read Case Study 533 Bedrooms
Commercial · HotelCommercial · HotelGatwick

Ibis Styles, GatwickIbis Styles, Gatwick

Samsung VRF heat pumps provide domestic hot water for 182 rooms, with split-stage DHW generation up to 80°C.

Read Case Study 182 Rooms
House of WorshipHouse of WorshipEdgbaston

St Germain’s Church, EdgbastonSt Germain’s Church, Edgbaston

Samsung VRF heat pumps provide LTHW space heating, replacing an external diesel generator as part of the church’s decarbonisation plan.

Read Case Study 160 kW LTHW
PBSAPBSALeeds

Threadworks, LeedsThreadworks, Leeds

AV systems support reception, games room, gym, private dining and study spaces, with Samsung Hospitality TV and commercial signage.

Read Case Study 548 Bedrooms
PBSAPBSALeeds

The Store House, LeedsThe Store House, Leeds

AV systems cover reception, games room, co-working, gym, karaoke and cinema rooms, with Samsung Hospitality TV and commercial signage.

Read Case Study 369 Bedrooms
LeisureLeisureClapham

Arma BJJ, ClaphamArma BJJ, Clapham

Proposed AV, display, camera streaming, control and digital signage systems for dojos, amenities and co-working spaces.

Read Case Study Gym & Amenities
Build to RentBTRBirmingham

Moda Living, BirminghamModa, Birmingham

Samsung smart integrated appliances and SmartThings AI Energy support 720 homes across 39 floors.

Read Case Study 720 Homes
Build to RentBTRBirmingham

Sphere Group, One Eastside, BirminghamSphere, Birmingham

Energy-efficient smart-connected appliances support 581 apartments across 51 floors.

Read Case Study 581 Apartments
Build to RentBTREdinburgh

Goodstone Living, EdinburghGoodstone, Edinburgh

Energy-efficient Contract Range appliances support 338 apartments, with SmartThings AI Energy integrated fridge freezers.

Read Case Study 338 Apartments
Build to RentBTRCardiff

Watkin Jones, Central Quay, CardiffWatkin Jones, Central Quay, Cardiff

Energy-efficient Contract Range appliances support 718 apartments across two interlinked 23-storey towers.

Read Case Study 718 Apartments

See integrated building technology in action.

Come and see the quality of our work. Book a tour at our London show home.

  • Developer walkthrough
  • Contractor demonstration
  • Hospitality technology review
  • Product consultation
Book a tour
Testimonials

What our clients are saying.

“They help us design, they help us execute, they know what we are after. They help us design spaces efficiently in the way we wanted to really perform.”

Amir Mirmotahari Development Manager, Dandi

“The main benefit of HiiLIFE is a lot of companies are very specific in one area, so you’ll have an AV provider, a climate provider, a white goods provider. We like working with them because they deliver a one-stop shop service for construction and also really easy to project-manage with them.”

Paul Barnes Chief Operating Officer, Dandi

Ready to stop managing four suppliers and switch to one?

Fill out the form and we will be in touch within 20 minutes.